Last updated: 11 November 2026

Who is responsible for your information

Marble and Quartz Limited, registered in England and Wales, company number 10219358, is the controller of the personal information described here. That means we decide why and how it is used.

Registered office: 30 Ashley Drive, Borehamwood, WD6 2JD
Showroom address: 58 Nursery Road, Sunbury-on-Thames, Surrey, TW16 6LG
Phone: 0800 050 2442
Email: info@marbleandquartz.com

What we collect, and when

When you use the online quote

The quote tool saves each request it receives. Each saved request contains:

a reference number for your request
the choices and measurements you enter, which are your inputs to the quote, and anything you type in the box describing what you're after
the estimate shown to you, and the version of our prices used to work it out
your contact details: your name, email address and phone number, and your postcode if you give it
your email address, postcode, chosen material and the source of your visit, which are also kept as separate fields so requests can be searched
whether you asked for samples. The form doesn't ask for an address: if you want samples, we ask for it when we reply
your cookie and consent choices at the time you sent the request
advertising click identifiers, if you arrived from a Google ad: gclid, gbraid or wbraid
campaign tags from the link you followed (UTM tags), if there were any
whether the emails about your request were sent, and the date and time the request was created

The page you are on when you submit is protected by Cloudflare Turnstile, a check that tells people from automated bots. To run the check, Turnstile processes your IP address, your browser's user agent and TLS fingerprint, and signals from your browser. Cloudflare processes these on our behalf to run the check, and as a controller to improve its bot detection.

When you email or phone us

If you email info@marbleandquartz.com or phone 0800 050 2442, we receive what you tell us, plus your email address or phone number. If you reach us through a Google ad, a Google call-tracking number may be shown in place of our own, and we receive the call as usual. Google reports the call to us in Google Ads: its start time and length, your area code, whether it was answered and, for most calls over 15 seconds, your phone number.

When you use the site

Like most websites, this one is delivered by a host that handles technical information such as your IP address and browser details. Our host is Cloudflare, which processes your IP address and traffic data to deliver the site, on our behalf. Our own logs of requests to the site are kept by Cloudflare for 3 days.

We use Google Tag Manager, Google Analytics and Google Ads to count visits, measure which pages work and see which ads lead to enquiries. They use cookies and similar technologies (see "Cookies and your choices"). When you tap the phone number on the site, the tap is recorded as an event, so that calls from the site can be counted. If your choice allows it, Google Analytics sets _ga (tells visitors apart) and _ga_ followed by an ID (keeps the session), each for 2 years, and Google Ads sets cookies whose names start _gcl_ (match visits to ad clicks) for 90 days.

Why we use your information

Reply to your quote or enquiry and send your estimate. Information used: quote details, contact details. Lawful basis: steps you ask us to take before a contract.
Send you a confirmation and tell us about your request. Information used: quote details, contact details. Lawful basis: steps you ask us to take before a contract.
Agree and fulfil an order you place. Information used: contact details, job details. Lawful basis: contract.
Keep records, including for accounts and legal claims. Information used: quote and job records. Lawful basis: legal obligation for accounting records, and legitimate interests for legal claims.
Measure the website and Google Ads, including matching enquiries to ads. Information used: cookie data, click identifiers, UTM tags, hashed email and phone. Lawful basis: consent, through the cookie banner.
Keep the site secure and stop automated misuse. Information used: technical data, Turnstile check. Lawful basis: legitimate interests.

Advertising measurement and enhanced conversions

When you send an online quote, the page can pass your email address and phone number to Google Tag Manager so that Google Ads can match the enquiry to an ad you clicked. Tag Manager hashes the details first, which is a one-way scramble of the text, and then passes them on to Google. This happens only if you choose "Accept all" on the cookie banner. If you decline, your email address and phone number are still used to reply to your quote; they are not sent for advertising measurement.

We do not use the Meta (Facebook) pixel.

Cookies and your choices

The site shows a consent banner when you first visit. It follows Google's Consent Mode v2: Google's tags read your choice and behave accordingly. If you choose "Reject all", Google's tags set no advertising or analytics cookies, but still send Google basic signals without cookies, such as the time, your browser type and the page you came from. Your choice is saved on your device. It is kept in your browser's local storage as mq-consent, not a cookie, and we ask again after 6 months. You can change it at any time with "Cookie settings" at the foot of every page.

The site also keeps three small items in your browser that it needs to work, which don't need consent: your cookie choice (mq-consent, above); your answers to the online quote, including your contact details, which are kept in session storage as mq-quote on your device so a reload doesn't lose them, and are cleared when you send the quote or close the tab; and, only if you open a page with reduced motion asked for in its address, a motion setting in session storage, which is cleared when you close the tab.

Who else handles your information

We use these services to run the site. Cloudflare and Resend handle your information on our behalf and under our instructions, as processors. Cloudflare is also a controller of the Turnstile signals it uses to improve its bot detection, as described above.

Cloudflare: hosts the site, stores the saved quote requests, and runs the Turnstile bot check. It runs the site from data centres around the world and processes some data in the United States and Europe.
Resend: sends the confirmation email to you and the enquiry email to us. Resend processes emails mainly in the United States.

Google is a processor for Tag Manager, Analytics and enhanced conversions, and an independent controller for Google Ads.

We do not sell your information. We will share it with others only where the law requires it, or to protect our rights.

Sending information outside the UK

Cloudflare, Resend and Google may process your information outside the UK, including in the United States. Each relies on the UK Extension to the EU-US Data Privacy Framework, and on standard contractual clauses approved for UK transfers where that doesn't apply.

How long we keep it

Online quote requests: kept for 24 months, then deleted.
Google Analytics: event data is kept for 14 months.

Your rights

Under UK data protection law you can ask us to:

tell you what we hold about you, and give you a copy
correct anything that is wrong
delete your information, in some cases
restrict how we use it, in some cases
give you your information in a portable form, in some cases
stop using it, where we rely on legitimate interests or use it for direct marketing
withdraw consent you gave, at any time, through the cookie banner or by contacting us

To use a right, email info@marbleandquartz.com or phone 0800 050 2442. We may ask you to prove who you are.

Complaints

If you are unhappy with how we use your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office, online at ico.org.uk/make-a-complaint or on 0303 123 1113.

Security

The saved quote requests are stored in Cloudflare. The page that lists them is behind a login, and only we can open it.

Children

The site is for adults planning a kitchen.

Changes to this policy

When we change this policy we will update the date at the top.

Privacy policy